Business Days are Monday-Friday

Shipping Times

All orders are experiencing delays due to the repercussions of California Wildlife Events please allow up to 3 weeks to receive your order, most orders are delivered sooner than this.

Wrong address

Shipping information remains the sole responsibility of the individual placing the order. Please ensure that your shipping information is correct as we cannot refund items once they have been lodged.We cannot change or redirect your order to a new address once fulfilled and shipped. In the event of a failure to deliver, please contact USPS, as we are not responsible for items once shipped, they remain the sole responsibility of USPS.

Faulty Items

Please contact us at healcoatings@gmail.com and include your order number and clear photos of the item with a description of the issue. We will then provide information on how to proceed with the return. You have 5 days from the date of delivery of the faulty item to return it to us.Please note that any products that appear to have been used, tampered with will not be eligible for replacement

Returns

Please email us healcoatings@gmail.com to start a return, please read through the requirements carefully before initiating a return.We can only accept a return if the product is in its original condition. This means that the product has not been used, applied or tampered with. If any item(s) are received damaged they are not eligible for return and will not be shipped back to you unless you pay for the cost of shipping.You are responsible for the shipping cost of returning your item(s).

We strongly recommend using a tracking number provided via email and a delivery service that insures you for the value of the item(s) as they remain your responsibility until delivery of the return.

A refund will be issued within 10 business days of us receiving your return. The value of the refund is equivalent to the purchase price of the item(s) minus a 15% restocking fee and the cost of the original shipping cost. You will receive an email upon confirmation.